Talk to actual people
Two of us read every message. One working day, usually much less.
Where to write
Pick the right
inbox
One of these gets you an answer faster than the form below. Same two people either way.
Opening hours
- Mon–Fri, 9–5 PT
- Typical reply
- Under 1 working day
- Weekends
- We read, we reply Monday
Returns, quickly
Unopened clips go back within 30 days for a full refund. Opened and you hate the scent? Tell us which one — we'll swap it once, free.
Start a returnOwn a store?
Trade pricing, case specs and display options all live on the wholesale page. Enquiries get a line sheet within two working days.
Wholesale infoBefore you write
Quick answers
Where's my order?
Orders leave us within two working days and arrive in three to five. Your dispatch email has the tracking link — if it's been over a week, email hello@kruise.com with your order number and we'll chase it.
My clip arrived and doesn't smell strong
Give it a day in the car with the vent on — the wick needs to wet through. If it's still faint after 48 hours, that's a faulty clip and we'll replace it.
Can I change my order after paying?
Yes, if it hasn't shipped. Email us the order number and the swap you want within a couple of hours and we'll catch it.
Do you ship outside the US?
Canada and the UK, flat rate, 7–10 days. Everywhere else, email us and we'll quote it before you pay.
How do refills work?
Keep the clip, pull the old cartridge, push in the new one. Every clip we've sold takes the current refill — we don't retire fittings.